Privacy Policy

Last Updated: January 1, 2025

1. Information We Collect

1.1 Personal Information

When you use Play Privy, we may collect the following personal information:

• Account Information: Name, email address, phone number, and password
• Profile Data: Golf handicap, preferences, and profile photo
• Booking Information: Tee time reservations, player details, and special requests
• Payment Data: Credit card information, billing address, and transaction history
• Communication Records: Customer service interactions, emails, and feedback

1.2 Automatically Collected Information

We automatically collect certain information when you use our service:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, and search queries
• Location Data: General location information based on IP address (with your consent)
• Cookies and Tracking: Information collected through cookies and similar technologies

2. How We Use Your Information

2.1 Service Provision

We use your information to:

• Create and manage your account
• Process tee time bookings and payments
• Communicate with golf courses on your behalf
• Provide customer support and resolve issues
• Send transactional emails and notifications

2.2 Service Improvement

We analyze usage data to:

• Understand user preferences and behavior
• Improve our website and mobile app functionality
• Develop new features and services
• Optimize course recommendations
• Enhance security measures

2.3 Marketing and Communications

With your consent, we may use your information to:

• Send promotional emails about new courses and special offers
• Provide personalized course recommendations
• Share golf-related content and tips
• Conduct surveys and gather feedback

3. Information Sharing and Disclosure

3.1 Golf Course Partners

We share necessary booking information with golf courses to facilitate your reservations. This includes your name, contact information, and booking details. Golf courses are required to protect your information according to their own privacy policies.

3.2 Service Providers

We work with trusted third-party service providers who help us operate our platform:

• Payment Processors: To handle secure payment transactions
• Email Services: To send booking confirmations and communications
• Analytics Providers: To understand website usage and performance
• Customer Support: To provide technical support and assistance

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms of Service

4. Data Security

4.1 Technical Safeguards

• Encryption: All sensitive data is encrypted in transit and at rest
• Secure Servers: Data is stored on secure, monitored servers
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security systems are regularly updated and patched

4.2 Payment Security

Payment information is processed through PCI DSS compliant payment processors. We do not store complete credit card numbers on our servers. All payment transactions are encrypted and secure.

5. Your Privacy Rights

5.1 Access and Control

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Update: Correct or update your personal information
• Delete: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications

5.2 Communication Preferences

You can manage your communication preferences in your account settings or by clicking unsubscribe links in our emails. Note that you cannot opt out of transactional emails related to your bookings.

6. Cookies and Tracking Technologies

6.1 Types of Cookies

We use several types of cookies:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

6.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. See our Cookie Policy for detailed information.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services through analytics

Account information is typically retained for the life of your account plus 7 years after closure. Booking records are kept for 7 years for tax and legal purposes.

8. International Data Transfers

Play Privy operates primarily in the United States. If you are located outside the US, your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our website. Your continued use of our service after such changes constitutes acceptance of the updated policy.

11. Contact Information